IT Service Management – ITSM & HelpDesk Software – Request for Proposal - RFP Sample Template Sl. NoGeneral System FunctionalityAvailability (Yes / No)The tool must support ITIL and must be…
The Project Management Professional (PMP) is a certification administered by the Project Management Institute (PMI)
Practice might be a new term for some of the ITSM professionals, so let’s try to understand what ‘Practice’ really means? Literally, ‘Practice’ means ‘Translating an idea into action or…
ITIL V3 AND ITIL V4 DIFFERENCES ITIL® v3 (IT Infrastructure Library) a best practice framework for ITSM (IT Service Management) owned by Axelos, UK. ITIL v3 was released in 2007, in lifecycle approach…
HISTORY OF ITIL ITIL V1 ITIL (IT Infrastructure Library) a best practice framework that has incepted in 1980’s which was initially called as “GITIM”. In the late 1980’s (1989-1995), the…