ITIL® and Service Management

rfp

RFP – Help Desk Service Management Tool

IT Service Management – ITSM & HelpDesk Software – Request for Proposal – RFP Sample Template Sl. No General System Functionality Availability (Yes / No) The tool must support ITIL and must be pink verified for minimum 11 Processes / Practices, of which Incident, Service Request, Change, Problem, Knowledge Management, System Asset & Configuration Management …

RFP – Help Desk Service Management Tool Read More »

difference between itil 3 and 4

ITIL V3 AND ITIL V4 DIFFERENCES

ITIL V3 AND ITIL V4 DIFFERENCES ITIL® v3 (IT Infrastructure Library) a best practice framework for ITSM (IT Service Management) owned by Axelos, UK. ITIL v3 was released in 2007, in lifecycle approach with process areas as Service strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. Later in 2011, ITIL v3 was again revised with …

ITIL V3 AND ITIL V4 DIFFERENCES Read More »

HISTORY OF ITIL

HISTORY OF ITIL

HISTORY OF ITIL ITIL V1 ITIL (IT Infrastructure Library) a best practice framework that has incepted in 1980’s which was initially called as “GITIM”. In the late 1980’s (1989-1995), the UK government’s CCTA (Central Computer Telecommunications Agency) and OGC (Office of Government and Commerce) developed the best practices framework called ITIL (Information Technology Infrastructure Library) …

HISTORY OF ITIL Read More »