IT Service Management – ITSM & HelpDesk Software – Request for Proposal – RFP Sample Template Sl. No General System Functionality Availability (Yes / No) The tool must support ITIL and must be pink verified for minimum 11 Processes / Practices, of which Incident, Service Request, Change, Problem, Knowledge Management, System Asset & Configuration Management …
The Project Management Professional (PMP) is a certification administered by the Project Management Institute (PMI)
Practice might be a new term for some of the ITSM professionals, so let’s try to understand what ‘Practice’ really means? Literally, ‘Practice’ means ‘Translating an idea into action or Knowledge of how something is done’ but what does it mean in ITIL v4? Practice in ITIL v4 means the ‘Set of organizational resources designed …
ITIL V3 AND ITIL V4 DIFFERENCES ITIL® v3 (IT Infrastructure Library) a best practice framework for ITSM (IT Service Management) owned by Axelos, UK. ITIL v3 was released in 2007, in lifecycle approach with process areas as Service strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. Later in 2011, ITIL v3 was again revised with …
HISTORY OF ITIL ITIL V1 ITIL (IT Infrastructure Library) a best practice framework that has incepted in 1980’s which was initially called as “GITIM”. In the late 1980’s (1989-1995), the UK government’s CCTA (Central Computer Telecommunications Agency) and OGC (Office of Government and Commerce) developed the best practices framework called ITIL (Information Technology Infrastructure Library) …
