ITIL® and Service Management

rfp

RFP – Help Desk Service Management Tool

IT Service Management – ITSM & HelpDesk Software – Request for Proposal – RFP Sample Template Sl. No General System Functionality Availability (Yes / No) The tool must support ITIL and must be pink verified for minimum 11 Processes / Practices, of which Incident, Service Request, Change, Problem, Knowledge Management, System Asset & Configuration Management …

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HISTORY OF ITIL

HISTORY OF ITIL

HISTORY OF ITIL ITIL V1 ITIL (IT Infrastructure Library) a best practice framework that has incepted in 1980’s which was initially called as “GITIM”. In the late 1980’s (1989-1995), the UK government’s CCTA (Central Computer Telecommunications Agency) and OGC (Office of Government and Commerce) developed the best practices framework called ITIL (Information Technology Infrastructure Library) …

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